Frequently Asked Questions

If you would like to purchase our product for your store, please create an online customer account -- we will activate it shortly!

If you have any questions about your order, don’t hesitate to contact us!

We are a Canadian company located in Edmonton, Alberta.

We will not charge you for the item(s) and will contact you as soon as we have them back in stock.

You will receive a confirmation email from us once your order has been successfully placed.

Yes, please contact us if you would like to make any changes to your order.

Yes, please contact us immediately if you would like to cancel your order.

Our suggested order minimum is $150.

We accept all major credit cards, including Visa, Mastercard, and AMEX. We also accept *Cheques. *Cheques must be made out to Shagwear Inc.

We ship orders in the order that they are received. Shipment times vary depending on the size of the order. If you need to receive your order by a specific date, please contact us.

Yes, we ship worldwide. Please visit "Shipping Policies" for more information.

We use several carriers depending on weight, size, and zone. Please visit "Shipping Policies" for more information.

Shipping charges are calculated by the weight, size, and zone, we choose the carrier with the cheapest costs to the buyer. Please visit "Shipping Policies" for more information.

As soon as the order ships, we will contact you by phone or through email with the tracking information.

We pride ourselves in offering high quality products. If your item does not meet those standards, please contact us immediately. Please visit "Returns Policies" for more information.