Shipping & Returns

  • Shipping & Delivery

    Domestic Shipping: We normally ship with CANPAR Regular shipping or whatever shipping option is the least expensive for our customers. Usually if CANPAR is unavailable, we ship with CANADA POST. If you want to use a different carrier please add in your Order Notes and we will make the necessary changes. Shipping costs are calculated based on the weight and size of your order. When you place your order, one of our customer service representatives will call to confirm your order and the total cost including shipping.

    USA Shipping: For our US customers we usually send with USPS .Please add in your Order Notes if you want us to use a specific carrier

    International Shipping: We normally use the cheapest most reliable option, depending on where the package is going. Please add in your Order Notes if you want us to use a specific carrier

  • Returns

    Your satisfaction with our products is our top priority. If for any reason you are not satisfied with your purchase, you may exchange or return any unwashed or unworn items purchased from shagwear.com with proof of purchase within 14 days of receiving your order. You must notify us by email, fax or phone before you do the return, only returns with prior notification will be accepted. The amount of the return will be credited back to the original tender or can be kept as store credit. Please include the original invoice with the items you are returning.

    Shagwear Canada – Returns Department

    10150 156 Street
    Edmonton, AB T5P 2P9
    Desi@shagwear.com
    Phone: 1-780-484-2263 ext.2
    Fax: 1-780-487-8080

    If you have any further questions about returns, please contact us at 1-780-484-2263.
  • What if there is Something Wrong with My Order?

    Call us right away so we can make things right. Reach us at 1-780-484-2263

  • What About Duties, Customs and Additional Fees?

    We ship all international orders DDU (delivered duty unpaid), and we do not collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. Though we cannot predict what your particular charges will be, you can contact your local customs office for more information regarding your country's custom policies